Shipping policy

Shipping Policy

Last updated: September 23, 2026

Thank you for shopping with Trust Lucky. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order through our store, you agree to the terms described below.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received and authorized.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high demand, promotional events, holidays, or circumstances outside our reasonable control, processing may take slightly longer.

Once an order has been processed and shipped, customers will receive a shipping confirmation when tracking information is available.

Shipping Destinations

Trust Lucky ships to locations that are available for selection during checkout.

Available shipping methods and destinations may vary depending on:

  • Delivery address

  • Product availability

  • Order contents

  • Fulfillment location

  • Shipping carrier availability

If a shipping option is available for your address at checkout, your order is eligible for delivery to that location.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.

Depending on the order and destination, customers may be offered free, standard, expedited, or other available shipping options.

The shipping amount displayed during checkout is the applicable shipping charge for that order unless otherwise stated.

Estimated Delivery Times

Estimated delivery times are displayed during checkout whenever available.

For most orders shipped within the United States, delivery generally takes approximately 3–10 business days after processing.

Please note that delivery times are estimates and are not guaranteed.

Processing time and carrier transit time are separate. An order may require up to 1–3 business days for processing before it is transferred to the shipping carrier.

Delivery may take longer due to circumstances including:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • Holidays

  • High shipping volumes

  • Incorrect or incomplete addresses

  • Transportation disruptions

  • Customs processing for international shipments

  • Events outside the reasonable control of Trust Lucky

Trust Lucky is not responsible for shipping carrier delays after a package has been transferred to the carrier, but we will make reasonable efforts to assist customers experiencing delivery issues.

Order Tracking

When tracking information is available, it will be sent to the email address provided with the order.

Please allow up to 48 hours after receiving a shipping confirmation for tracking information to begin showing updates.

Tracking information is provided by the applicable shipping carrier and may occasionally experience delays in updating.

Customers are responsible for monitoring tracking information and ensuring someone is available to receive the package when necessary.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP or postal code

  • Country

  • Contact information

If you discover an error in your shipping address, contact us as soon as possible at support@trustluckyus.com.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

Trust Lucky is not responsible for packages that are delayed, returned, misdelivered, or lost because an incorrect or incomplete shipping address was provided by the customer.

If a shipment is returned to us because of an incorrect address, failed delivery attempt, refusal, or inability to deliver, additional shipping charges may apply before the order can be resent.

Lost Packages

If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact us at support@trustluckyus.com.

We may ask customers to allow the carrier's normal delivery investigation period before a package can be considered lost.

When appropriate, we may assist with submitting a claim or investigation with the shipping carrier.

Any replacement, refund, or other resolution will depend on the circumstances of the shipment and the results of any applicable carrier investigation.

Packages Marked as Delivered

If tracking information shows that your package was delivered but you cannot locate it, we recommend that you:

  1. Verify the shipping address on your order confirmation.

  2. Check around your property and any secure delivery areas.

  3. Ask household members, neighbors, building management, or reception staff whether they accepted the package.

  4. Allow up to 48 hours, as some carriers may mark packages as delivered shortly before actual delivery.

  5. Contact the shipping carrier using your tracking number.

If the package still cannot be located, contact Trust Lucky at support@trustluckyus.com and we will review the situation with you.

A carrier's confirmed delivery scan may be considered evidence that the package was delivered to the address supplied with the order.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us evaluate the issue, please include:

  • Your order number

  • A description of the damage

  • Photos of the damaged item

  • Photos of the shipping packaging

  • Photos of the shipping label when available

Please retain the product and all original packaging until the matter has been reviewed.

Depending on the circumstances, we may provide a replacement, refund, partial refund, or other appropriate resolution in accordance with our Refund Policy.

Missing or Incorrect Items

If your shipment contains an incorrect item or an item is missing, contact us at support@trustluckyus.com with your order number and details of the issue.

We may request photographs of the items and packaging to verify the order.

Once reviewed, we will provide an appropriate resolution.

Multiple Shipments

Some orders may contain products shipped separately.

If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.

Receiving one portion of an order does not necessarily mean that the remaining items have been lost or omitted.

International Shipping

International shipping availability is determined by the shipping options presented during checkout.

International orders may be subject to customs inspections, import taxes, duties, VAT, brokerage charges, or other fees imposed by the destination country.

Unless specifically collected during checkout or otherwise stated, these charges are the responsibility of the recipient.

Trust Lucky does not control customs charges or customs processing times.

Customers are responsible for complying with the import laws and requirements applicable in their country.

Customs Delays

International shipments may experience delays while being reviewed or processed by customs authorities.

Customs delays are outside the control of Trust Lucky and are not included in normal estimated delivery times.

Delivery Restrictions

Certain products or shipping methods may not be available for every location.

Delivery to P.O. Boxes, APO/FPO addresses, military addresses, territories, remote locations, or other restricted locations depends on carrier availability and the shipping options presented at checkout.

If the checkout accepts the destination and provides an available shipping method, the order may be submitted using that shipping option.

Delivery Attempts and Refused Shipments

Customers are responsible for accepting delivery of their orders.

If a package is returned because delivery was refused, delivery attempts were unsuccessful, or the carrier was unable to access the delivery location, the customer may be responsible for additional shipping costs.

Original shipping charges may be non-refundable when they have already been incurred.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible at support@trustluckyus.com.

We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.

Once an order has shipped, any return or refund request will be handled according to our Refund Policy.

Shipping Delays Outside Our Control

Trust Lucky is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

  • Carrier disruptions

  • Severe weather

  • Natural disasters

  • Government actions

  • Customs inspections

  • Labor disputes

  • Transportation interruptions

  • Public emergencies

  • Incorrect customer information

  • Unexpected increases in shipping volume

We will make reasonable efforts to assist customers when shipping problems occur.

Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Trust Lucky
244 Grant Dr
Roanoke Rapids, NC 27870
United States

Email: support@trustluckyus.com
Phone: (252) 578-3115

Customer inquiries will be reviewed as soon as reasonably possible during normal business operations.